Refund policy

Refund Policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or a replacement. If the failure is minor, we may choose to repair or replace the item instead. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits those rights.

Faulty or incorrect items

If your ScentPulse arrives damaged, faulty, incomplete, or is not what you ordered, contact us at scentpulse.au@gmail.com within 30 days of delivery. Please include your order number and photographs of the issue.

Once we confirm the fault we will arrange a replacement or a full refund, whichever you prefer for a major failure. We will also reimburse your reasonable return postage costs. This applies whether or not the product has been opened or used — if it is faulty, it is covered.

Change of mind

Because ScentPulse is designed to hold fragrance directly against the skin, we are unable to resell a unit once it has been opened. For that reason we do not offer change-of-mind returns.

Please check the colour and confirm the product is right for you before ordering. If you are unsure whether it will work with your fragrance bottle, email us before you buy and we will help.

Refunds

Approved refunds are issued to your original payment method. Once processed, your bank or card provider may take a further 5–10 business days to show the funds.

Contact

ScentPulse — Melbourne, Victoria, Australia
scentpulse.au@gmail.com